Drainage and plumbing help
when you need it
We arrange drainage and plumbing call-outs for customers in all UK postcodes. Tell us about a blocked drain, drainage fault, leak or other eligible plumbing issue — we will confirm the next step, availability and any charge before work is authorised.
Staffed 09:00–17:00, Monday–Friday | Clear pricing before authorised work | Terms and service limits apply
Call-out services
Drainage and plumbing call-outs
The services below are arranged on a one-off, quoted basis. A call-out request is not a recurring service agreement and does not authorise a Direct Debit or stored-card payment.
Blocked drains and toilets
Clearing blockages in internal and external drainage runs and toilets at the service address.
Call-out charge: Confirmed at booking — a quote is provided and authorised by you before any chargeable work begins
Drain inspection and diagnosis
CCTV inspection and diagnosis of drainage faults, with a written summary of findings.
Call-out charge: Confirmed at booking — a quote is provided and authorised by you before any chargeable work begins
Leaks and plumbing faults
Investigation and repair of eligible leaks and plumbing faults within the drainage system.
Call-out charge: Confirmed at booking — a quote is provided and authorised by you before any chargeable work begins
Drain cleaning and maintenance
High-pressure cleaning and routine maintenance of accessible drainage.
Call-out charge: Confirmed at booking — a quote is provided and authorised by you before any chargeable work begins
External drainage issues
Manholes, gullies and external runs affected by blockage or build-up.
Call-out charge: Confirmed at booking — a quote is provided and authorised by you before any chargeable work begins
Parts and labour are charged separately and itemised on your invoice. A quote is provided and authorised by you before any chargeable work begins. Work is carried out by our own engineers or approved subcontractors working to our service standards.
Our Branded Fleet
Fully equipped Drainage Protection Line vans ready to serve customers in selected service areas
Selected Service Areas
Our branded vans operate in selected service areas, subject to an address check, bringing professional drainage services to your door.
Fully Equipped
Every van carries drainage equipment, CCTV survey technology, and repair tools for diagnosis and repair work.
Easy to Identify
Look for our distinctive Drainage Protection Line branding, logo, and contact number on every vehicle.
How call-outs work
A clear, four-step process
A call-out request is not automatically a recurring service agreement and does not authorise a Direct Debit or stored-card payment.
Contact us
Give us your name, contact details, address and a brief description of the issue.
Eligibility and availability
We confirm whether the location and issue are within our service scope.
Price and authorisation
We explain the call-out charge, quote or pricing basis before any chargeable work is authorised.
Service and records
We arrange the visit and provide an invoice, work summary and a contact route for follow-up queries.
Request a call-out
Tell us about the issue
Send us your details and a brief description. We will contact you to confirm availability and explain any charge before work is authorised. No payment is taken through this form.
Open 09:00–17:00, Monday–Friday. We respond to enquiries during staffed hours.
Optional
Optional maintenance service agreement
Our maintenance service agreement is an optional recurring service for customers who want the defined services listed in the agreement. It is separate from a one-off call-out. It is not insurance and does not guarantee that every repair, replacement or emergency will be included. Eligibility, exclusions, service limits, charges, cancellation rights and response arrangements are set out in the agreement before enrolment.
Agreement summary
| Price | £19.99 per month (no VAT — see note) |
| First charge | Card payment: charged immediately on our approved payment partner's hosted page. Direct Debit (BACS): first collection a minimum of 10 working days after your mandate is activated, in line with BACS rules. |
| Renewal | per month, with the notice in the agreement |
| Included service | Drainage call-outs and repairs at the service address; CCTV survey with each call-out; Drain cleaning and blockage removal; Manholes, gully pots, stack pipes, kitchen waste, foul and storm drains |
| Per-incident limit | Up to £1,000 maximum repair value per claim |
| Exclusions | Pre-existing faults known before the contract start date; Shared or communal drainage systems; Damage caused by negligence or misuse; Structural repairs unrelated to drainage; Surface water issues caused by adverse weather |
| Cancellation | 14-day cooling-off period from the start date for a full refund. After cooling-off you may cancel with no penalty; no refund is given for the current billing period. |
| Refunds | See Cancellation and Refunds policy |
| Payment method | Hosted provider flow only; no card or bank details collected by this website |
Included services, subject to the agreement, exclusions and the £1,000 per-incident limit.Drainage Protection Line Ltd is not registered for VAT. No VAT is added to your payment and no VAT invoice is issued.
One-off call-out vs. maintenance agreement
Service Contract — Not Insurance
Drainage Protection Line provides drainage maintenance service contracts under a pre-paid service agreement. We are NOT an insurance provider or policy. This is a direct service contract for drainage repairs and maintenance.
14-Day Money-Back Guarantee
Full cooling-off period with no questions asked refund policy as per Consumer Rights Act 2015.
Cancel Anytime
No lock-in contracts or cancellation fees. Your service continues until the end of your paid period.
Direct Service, No Middleman
We provide and manage the drainage maintenance service directly — no third-party insurer or middleman involved.
Clear, Upfront Pricing
Transparent annual and monthly plans with no hidden fees. Payment is arranged with you directly — none is taken online.
GDPR & Data Protection
Full compliance with UK GDPR and Data Protection Act 2018. Your data is only shared with processors as set out in our Privacy Notice.
Clear Terms & Conditions
Transparent service contract with no hidden fees, clauses, or small print. Read full terms anytime.
Company Registration: Drainage Protection Line Ltd, Registered Office: 71-75 Shelton Street, London, WC2H 9JQ, England & Wales.Regulatory Note: We are a drainage services provider offering maintenance service contracts. We are NOT regulated by the Financial Conduct Authority (FCA) as we do not provide insurance, financial services, or credit products. All payments are for direct service provision under a pre-paid maintenance contract.
Arranging payment is simple
Payment is not taken online. Submit your details and our team will contact you to confirm your plan and arrange payment directly. This is a pre-paid drainage maintenance service contract — not an insurance policy. A 14-day cooling-off period applies.